Privacy policy

Collection of Personal Information

We may collect the following personal information:

Contact Information: Your name, email address, phone number, and postal address.
Order Information: Billing and shipping details, products purchased, and payment details.
Account Information: Username and password if you create an account with us.
Communication Data: Any communications you have with our customer service team or feedback you provide.
Website Data: Information about how you use our website, such as IP address, browser type, and browsing activity.

How We Collect Personal Information

We collect personal information in the following ways:

Directly from You: When you place an order, create an account, or contact us for inquiries.
Automatically: Through the use of cookies and tracking technologies when you visit our website.
From Third Parties: If you use third-party payment services or social media platforms in connection with our services.

Use of Personal Information

We use your personal information for the following purposes:

Processing Orders: To fulfill your orders and provide customer support.
Communication: To send you updates about your order, respond to inquiries, and provide information about promotions or new products (only if you opt in).
Account Management: To maintain and secure your account if you register on our site.
Improving Services: To enhance your shopping experience and improve the functionality of our website.
Legal Obligations: To comply with legal requirements, such as tax reporting and record-keeping.

Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party companies that assist in delivering our services, such as payment processors, couriers, and IT providers.
Legal Authorities: When required by law or to protect our legal rights.
Marketing Partners: With your consent, we may share information with partners for marketing purposes.

Protection of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Secure Payment Processing: We use encrypted payment gateways to protect your financial information.
Data Security: We use secure servers and encryption to protect your data during transmission.
Access Control: Access to personal information is restricted to employees and service providers who need it to perform their roles.

Your Rights

Under New Zealand privacy law, you have the right to:

Access Your Information: Request a copy of the personal information we hold about you.
Correct Your Information: Update or correct any inaccuracies in your personal data.
Delete Your Information: Request that we delete your personal information, subject to legal obligations.
Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at hello@omegaelectrical.co.nz.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track usage patterns, and provide a more personalized experience.

You can disable cookies through your browser settings, but doing so may affect the functionality of our website.

Changes to this Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us at:

Omega Electrical Supplies
Email: hello@omegaelectrical.co.nz