Terms of service

1. General

These Terms and Conditions apply to all transactions carried out through our website www.omegaelectrical.nz, and all users of our services. By accessing our site and purchasing from us, you agree to be bound by these terms.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of those changes.

 

2. Pricing and Payment

  1. Pricing: All prices are listed in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise specified. Prices are subject to change without notice, but any price changes will not affect orders that have already been placed and confirmed.

  2. Payment Methods: We accept various forms of payment, including credit cards, debit cards, bank transfers, and other methods as specified at checkout. Payment must be completed in full before any goods are dispatched.

  3. Errors in Pricing: While we strive to ensure accurate pricing, errors may occur. If we discover an error in the price of any items you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

 

3. Orders

  1. Order Acceptance: After you place an order, we will send you a confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order. We reserve the right to cancel or refuse any order at any time for reasons including stock unavailability, suspicion of fraud, or any other reason.

  2. Product Availability: All orders are subject to availability. If an item is out of stock or unavailable for any reason, we will inform you as soon as possible and provide you with alternative options or a full refund.

 

4. Shipping and Delivery

  1. Delivery Times: We will make every effort to deliver your order within the estimated time frame specified at checkout. Delivery times are estimates and may vary due to circumstances beyond our control.

  2. Shipping Fees: Shipping costs are calculated based on the delivery location and the size/weight of the items ordered. These costs will be clearly displayed at checkout.

  3. Risk of Loss: Once the goods are dispatched to the courier, the risk of loss or damage passes to you. We are not responsible for any delays, loss, or damage caused by the shipping carrier.

 

5. Returns and Refunds

Please refer to our Returns Policy for detailed information on returns, exchanges, and refunds.

6. Warranties

  1. Product Warranties: All products sold are covered by manufacturer warranties where applicable. If a product is faulty or defective, you may be entitled to a repair, replacement, or refund under the New Zealand Consumer Guarantees Act (CGA).

  2. Limitations: Warranty coverage does not apply to any product that has been misused, altered, improperly installed, or used for a purpose other than that for which it was designed.

 

7. Liability

  1. Limitation of Liability: To the extent permitted by law, we will not be liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our products or services, even if we have been advised of the possibility of such damages.

  2. Force Majeure: We are not responsible for any failure to perform our obligations under these terms due to events beyond our control, including but not limited to natural disasters, acts of war, government actions, and supply chain disruptions.

 

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Omega Electrical Supplies Limited or its licensors and is protected by intellectual property laws. You may not use, copy, reproduce, or distribute any content from our website without our express written permission.

 

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

 

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with New Zealand law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

 

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Omega Electrical Supplies
Email: hello@omegaelectrical.nz